CTI Group (An Enghouse Networks Company)

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CTI Group is a global provider of innovative carrier-grade software solutions and services which empower organizations to gain strategic competitive advantage from their communications data. We understand that your communication platforms are one of the most significant expenses and valuable assets of your organization. It’s a critical link that connects all aspects of your business, so when your communications infrastructure fails to perform at its peak, so does your company.

We help businesses drive profit and sustainable competitive advantage from their communications data, through a more interactive and personalized customer experience.

• Analysis – is a powerful and intuitive ebilling solution designed for Communication Service Providers (CSPs). It gives your customers the freedom and flexibility to manage all costs across their entire business, safe in the knowledge that they have control of their telecoms expenses.

• Proteus – the Proteus Product Suite is a market leading suite of call accounting, or call logging, software applications, designed to help companies gain granular business intelligence and customer insight from their voice systems.

• SmartInteraction – the SmartInteraction Suite is a carrier-grade recording solution that is designed for Service Providers who wish to provide interaction recording as a service within their network. Service Provider’s typically implement interaction recording as a value-add service to complement their core SIP-trunk and IP Centrex products, it is the perfect platform for providing cloud-based recording services.