Frequently Asked Questions
1. How does Scalelist work?
Scalelist helps you find verified B2B emails and mobile numbers for your prospect lists. You can use our platform in several ways:
- Enrich a List of Contacts: Upload a CSV file with your contacts’ First Name, Last Name, and Company Name or Website. Scalelist will process the entire list to find their email/phone number.
- Find a Single Contact: Use our simple lookup tool to quickly find the email and phone number for an individual prospect on the fly.
- Use the Chrome Extension: Find and save prospects you discover online. Scalelist will capture their details and find their contact information.
2. How do credits work?
Scalelist uses a flexible credit system, and you only pay for successful results. If we don’t find the data you’re looking for, you are not charged.
Here’s the breakdown:
- Finding an Email: Costs 1 credit per email found and verified (via CSV upload, single lookup, or manual refresh).
- Finding a Mobile Number: Costs 20 credits per mobile number found.
- Extraction (with the Chrome Extension): Costs 1 credit per prospect extracted, which also includes finding their email.
3. How accurate is your data?
We focus on providing high-quality, professional contact information. To give you the best results, we use a multi-step “waterfall” approach:
- Multiple Premium Sources: We combine data from several trusted B2B providers to maximize the chances of finding the correct contact details.
- Real-Time Verification: Every email address we find is immediately verified. We check its status to determine if it’s deliverable, which helps protect your sender reputation.
- Clear Labeling: Based on the verification, we label emails as ‘Valid’ (confirmed safe to use) or ‘Accept-All / Risky’ (use with caution).
4. How does the free plan work?
Our free plan lets you experience Scalelist’s core power right away. You get 50 free enrichment credits to try finding emails and mobile numbers, which are valid for 14 days.
Your free plan also includes Live Contact Monitoring for up to 500 contacts so you can be notified when contacts change jobs/companies over time.
5. Do my monthly credits roll over?
Yes. As long as you have an active paid subscription, any unused monthly credits will roll over to the next month and accumulate in your account up to 2x the credit limit of your current plan.
6. Do you integrate with my CRM?
Yes, we currently offer a direct integration with HubSpot to help you send leads from Scalelist to HubSpot.
We are also building out our integration capabilities via Zapier, which will allow you to connect Scalelist to thousands of other apps like Salesforce and Pipedrive.
7. What is Live Contact Monitoring?
Data decay is a huge problem. Live Contact Monitoring is a feature included with every plan that runs in the background to automatically check if your contacts are still at the same company.
If we detect a job change, we’ll flag the contact as “Outdated” and notify you, giving you a timely signal to update your records.
8. Is Scalelist GDPR & CCPA Compliant?
Yes, compliance is fundamental to how we operate. We’ve built our entire platform around two core principles to ensure our data is sourced responsibly:
- We are a real-time enrichment engine, not a static database.
Unlike platforms that resell large, pre-compiled lists, Scalelist finds and verifies contact information on-demand. We do not hold or resell a static database of contacts. - We partner exclusively with compliant data providers.
We rigorously vet every third-party data source we work with to ensure they adhere to strict GDPR and CCPA standards. This is a non-negotiable part of our partner selection process.
7000+ companies monitor their leads with Scalelist
See why they love it
“We used to spend hours every week cleaning and checking lead lists. Scalelist now alerts us when something changes. Total game changer for our workflows.”
Christophe Younes
Co-founder
“Before Scalelist, I’d waste time chasing leads who had already changed jobs. Now I get notified when a prospect leaves or gets promoted. It’s like having a sixth sense for pipeline risk.”
Sarah Nitz
HR Director
“This tool quietly runs in the background and keeps our data up-to-date. I don’t need to second-guess the accuracy of our prospect data anymore. Saves us from a lot of embarrassing calls.”
Baptiste Graffin
Commercial Director
“What I love is that Scalelist alerts us when a prospect’s data goes stale. If someone changes jobs or updates their title, we don’t miss it. The team always knows where to focus.”
Emily Kellert
Project Manager
“We run high-volume outbound, and data decay used to kill our reply rates. Since using Scalelist, we’re always engaging with the most relevant contacts. No more outdated lists.”
Julien Verriez
Sales manager
“Our lead list is our lifeline. Scalelist makes sure it stays fresh without us lifting a finger. When someone in our pipeline moves, we’re the first to know.”
Lou Lumagbas
Growth Specialist
