Terms of Service

About these Terms

These Terms of Service govern your access to and use of Scalelist. By creating an account, subscribing to a plan, or using the Services, you agree to be bound by them. If you do not agree, you must not use the Services.

These Terms are entered into between TGID Export Pte. Ltd., a company incorporated in Singapore, of 21 Collyer Quay, #02-01, Singapore 049320, UEN 201903371H, trading as Scalelist (“Scalelist”, “we”, “us”), and the company or individual subscribing to the Services. If you accept these Terms on behalf of a company, you confirm that you have authority to bind it.

The Services are intended for business use by persons aged 18 or over.

Our Privacy Policy and Data Processing Agreement form part of these Terms and are incorporated by reference.

1. DEFINITIONS

“Account” means a User’s individual account on the Platform.

“Credits” means the unit of account by which use of the Services is measured. Credits are not currency, carry no monetary value, and are neither exchangeable nor refundable.

“Enriched Data” means the email addresses, telephone numbers and associated professional information returned to the User through the Services.

“Lead Database” means the professional contact database constituted and maintained by Scalelist.

“Platform” means the Scalelist web application, Chrome extension, Google Workspace add-on, API, MCP server, and any other interface through which the Services are made available.

“Scalelist IP” means the Platform, the Services, the Lead Database, all software, documentation, trade marks and other intellectual property provided by Scalelist, together with all Usage Data. Scalelist IP does not include User Data.

“Services” means all functionality made available by Scalelist through the Platform.

“Subscription” means the plan subscribed to by the User, whether monthly or annual.

“Usage Data” means data generated by the operation of the Services, including activity logs, performance data and data used to detect and prevent abuse.

“User”, “you” means the company or individual subscribing to the Services, including all persons accessing the Services under its Account.

“User Data” means the data submitted by the User to the Platform for enrichment, together with the Enriched Data returned in respect of it.

2. CONTRACT COMPOSITION

The agreement between you and Scalelist consists of, in descending order of precedence:

1. any order form or quote signed by both parties;
2. these Terms of Service;
3. the Data Processing Agreement;
4. the Privacy Policy.

Where there is any inconsistency, the higher-ranking document prevails, save that the Data Processing Agreement prevails over these Terms in respect of the processing of personal data.

This agreement constitutes the entire agreement between the parties and supersedes any prior terms, including any previous version of these Terms. It prevails over any purchase order or standard terms issued by the User.

3. THE SERVICES

Scalelist provides a platform for finding and verifying professional contact information for business-to-business outreach and recruitment, including:

• Email Finder: resolution of professional email addresses from a name and a company or domain;
• Phone Finder: resolution of business telephone numbers;
• Leads Finder: construction of contact lists from criteria described by the User;
• Email Verifier: verification of the deliverability of an email address;
• API and MCP access: programmatic access to the Services;
• Integrations: transmission of results to third-party tools selected by the User.

Scalelist resolves contact information from its own Lead Database, by inference from email address formats associated with company domains, and by querying specialist third-party providers. A description of the categories of provider engaged is published at scalelist.com/sub-processors.

Scalelist may add, modify or remove features, providers or integrations at any time. Where a change materially reduces the functionality of the Services, Scalelist will give reasonable notice.

4. ACCOUNTS AND ACCESS

You must provide accurate, current and complete information when registering, and keep it up to date. Scalelist may suspend or terminate an Account where information provided is untrue, inaccurate or incomplete.

You are responsible for maintaining the confidentiality of your credentials and API keys, and for all activity carried out under your Account. Credentials and API keys must not be shared with, sold to, or made available to any third party.

You must notify Scalelist promptly at support@scalelist.com of any unauthorised access to your Account.

Scalelist grants you a non-exclusive, non-transferable, non-sublicensable and revocable right to access and use the Services for your own internal business purposes for the duration of your Subscription, subject to these Terms.

5. CREDITS

5.1 Consumption

Use of the Services consumes Credits at the following rates:

No Credits are consumed where no result is returned. Credits are consumed only on a successful result.

Scalelist may introduce new features with different Credit rates, and may adjust Credit rates for existing features on 30 days’ notice.

5.2 Allocation and rollover

Credits are allocated to your Account monthly, on the renewal date of your Subscription, in the quantity corresponding to your plan. This applies equally to monthly and annual Subscriptions.

Unused Credits roll over from one period to the next, up to a maximum balance of twice your plan’s monthly allocation. Where an allocation would take your balance above that maximum, only the Credits bringing your balance to the maximum are allocated; the remainder is not carried forward and is not recoverable.

Example: on a Scalelist 5K plan, your balance is capped at 10,000 Credits. If you hold 5,000 Credits at renewal, you are allocated a further 5,000. If you hold 10,000, no further Credits are allocated for that period.

Where you upgrade your plan, the change takes effect immediately: the Credits corresponding to the new plan are allocated on upgrade, and your maximum balance adjusts to twice the monthly allocation of the new plan from that date.

Where you downgrade your plan, the change takes effect at the end of the billing period then in progress. Your allocation and maximum balance are unaffected until that date. From the start of the following period, the reduced allocation and the lower maximum balance apply, and any Credits held above the new maximum are not recoverable.

5.3 Expiry

Credits remain valid while your Subscription is active. On cancellation, Credits remain usable until the end of the billing period then in progress, after which they expire and are not recoverable.

Credits have no monetary value, cannot be transferred between Accounts, and are not refundable in any circumstances.

5.4 Data subject rights

Where an individual exercises rights under applicable data protection law, Scalelist may be required to delete their data or render it inaccessible. You acknowledge that you may consequently lose access to certain records, including records in respect of which Credits have been consumed. No refund or re-credit is due, and Scalelist incurs no liability in this regard.

6. FREE TRIAL

New Accounts receive 20 Credits free of charge in order to evaluate the Services. Trial Credits do not roll over and expire on subscription to a paid plan or on closure of the Account.

The allocation of free Credits is at Scalelist’s discretion. Scalelist may refuse or withdraw free Credits where it suspects abuse, including the creation of multiple Accounts by the same person or organisation.

7. SUBSCRIPTIONS, PRICING AND PAYMENT

7.1 Subscription and renewal

Subscriptions are monthly or annual and renew automatically at the end of each period until cancelled. By subscribing, you authorise Scalelist to charge your payment method on a recurring basis without further approval for each charge.

You may cancel at any time from your Account settings. No notice period applies. Cancellation takes effect at the end of the billing period then in progress; the Services and any remaining Credits remain available until that date.

7.2 Price

Prices are stated in US dollars and are inclusive of any taxes for which Scalelist is liable. Scalelist is not currently registered for Singapore Goods and Services Tax. Where you are liable for VAT, GST, withholding or any other tax in your own jurisdiction, you are responsible for it and it is not deducted from amounts payable to Scalelist.

7.3 Price changes

The price of your plan is fixed for as long as you remain subscribed to it. Where Scalelist changes the price of a plan, the new price applies only to new subscriptions and to Users who subsequently change plan. Existing Users remain on the price in effect when they subscribed until they cancel or change plan.

If Scalelist ever needs to change the price of an existing plan for existing Users, it will give at least 30 days’ notice by email, and you may cancel before the change takes effect.

7.4 Payment and non-payment

Payments are processed by Stripe and are subject to Stripe’s terms. Scalelist does not store payment card details.

If a payment fails or is not made when due, Scalelist may suspend access to the Services immediately and without notice, and may terminate the Subscription. Amounts already invoiced remain payable.

7.5 Refunds

Subscription fees are non-refundable, including where Credits remain unused at cancellation, and including for partial periods. Scalelist may issue a refund at its sole discretion, and doing so in one case creates no obligation to do so in any other.

8. YOUR DATA

8.1 Ownership

As between you and Scalelist, you retain all right, title and interest in User Data. Nothing in these Terms transfers ownership of User Data to Scalelist.

You grant Scalelist a non-exclusive, worldwide, royalty-free licence to host, process, transmit and display User Data solely to the extent necessary to provide the Services to you.

8.2 Scalelist does not build its database from your data

Scalelist does not incorporate User Data into the Lead Database and does not make it available to any other User. From the performance of the Services, Scalelist retains only the email address format associated with a company domain, which relates to organisations and not to identified or identifiable individuals. This commitment is set out in full in Section 3.3 of the Data Processing Agreement.

8.3 Your warranties

You represent and warrant that you have all rights, consents and authorisations necessary to submit User Data to Scalelist, and that its submission and subsequent use comply with applicable law.

The Services are not designed for and must not be used with special categories of personal data within the meaning of Article 9 GDPR, data relating to criminal convictions and offences, health information, financial account or payment card information, government identification numbers, or data relating to persons under 18.

9. ACCEPTABLE USE

You must use the Services lawfully and in accordance with these Terms. You must not:

Outreach and data use

• use Enriched Data for any purpose other than legitimate business-to-business outreach or recruitment;
• use the Services for consumer marketing, or to contact individuals in a personal rather than professional capacity;
• send communications that breach applicable law governing electronic marketing and unsolicited communications, including the Privacy and Electronic Communications Regulations, the CAN-SPAM Act, and do-not-call obligations including those under the Singapore Personal Data Protection Act 2012;
• fail to honour an opt-out or objection received from a recipient of your communications, or re-submit data relating to a person who has objected;
• use Enriched Data to harass, defraud, impersonate, threaten or harm any person.

Platform and access

• share, sell or transfer Account credentials or API keys;
• access the Services other than through the interfaces provided, or scrape, crawl or systematically extract data from the Platform;
• circumvent or attempt to circumvent rate limits, Credit consumption, access controls or security features;
• reverse engineer, decompile or disassemble any part of the Platform, except to the extent permitted by law;
• interfere with the operation of the Services or impose an unreasonable load on the infrastructure;
• introduce malicious code.

General

• use the Services in breach of any applicable law or regulation;
• use the Services where doing so would subject Scalelist to any registration or licensing requirement in your jurisdiction;
• misrepresent your identity or your authority to bind your organisation.

Breach of this Section is a material breach of these Terms.

10. RESALE AND INTEGRATION

You must not sell, resell, licence, sublicence, redistribute or otherwise make available Enriched Data or the Services to any third party.

This restriction does not apply where you have entered into a separate written agreement with Scalelist permitting it. If you wish to integrate Scalelist into your own product or service, or to make the Services available to your own customers, contact us at hello@scalelist.com and we will discuss appropriate terms.

Where you access the Services on behalf of your own customers under such an agreement, the additional obligations in Section 6.1 of the Data Processing Agreement apply.

11. NO COMPETING USE

You must not use the Services, Enriched Data or any output of the Services to build, train, supplement, enhance or benchmark any database, dataset or data product that competes with Scalelist, whether your own or a third party’s.

You must not access or use the Services for the purpose of competitive analysis, or to develop or assist in developing a competing product or service.

12. DATA PROTECTION

Where Scalelist processes personal data submitted by you, it does so as a data processor acting on your instructions, and the Data Processing Agreement applies.

Where Scalelist supplies data from its Lead Database to you, each party acts as an independent data controller. You are solely responsible for ensuring that your use of that data complies with applicable data protection law, including identifying a valid legal basis, informing data subjects, and honouring their rights.

Scalelist’s own processing as a data controller is described in the Privacy Policy.

13. INTELLECTUAL PROPERTY

All right, title and interest in Scalelist IP remains with Scalelist. These Terms grant no ownership rights and no licence other than the limited right of access in Section 4.

You must not remove or obscure any proprietary notice, or use Scalelist’s name, logo or trade marks without prior written permission, except as permitted by Section 18.

If you provide suggestions, comments or other feedback about the Services, Scalelist may use it freely and without obligation, compensation or attribution. Feedback does not include User Data.

14. CONFIDENTIALITY

Each party may receive information from the other that is not public and that is either marked confidential or would reasonably be understood to be confidential (“Confidential Information”).

Scalelist’s Confidential Information includes, without limitation, the identity of its data providers, their location, and the order in which they are engaged, whether disclosed under Section 7.3 of the Data Processing Agreement or otherwise; together with pricing not publicly listed, security documentation, and non-public information about the Platform.

Each party shall keep the other’s Confidential Information confidential, use it only for the purposes of this agreement, disclose it only to those of its personnel and advisers who need it and who are bound by equivalent obligations, and protect it with no less care than it applies to its own confidential information.

These obligations do not apply to information that is or becomes public other than through breach of this Section, was already lawfully known to the receiving party, is independently developed without reference to the Confidential Information, or is required to be disclosed by law or a competent authority, provided that, where permitted, the disclosing party is given notice.

This Section survives termination for five years.

15. AVAILABILITY AND CHANGES

Scalelist uses reasonable efforts to keep the Services available but does not guarantee uninterrupted or error-free operation. No service level or uptime commitment applies unless agreed in a signed order form.

The Services depend in part on third-party providers and on network availability. Scalelist is not liable for interruption, degradation or failure attributable to any third-party provider, integration or network.

Scalelist may perform maintenance at any time, and will use reasonable efforts to schedule planned maintenance outside peak hours and to give advance notice where practicable.

16. SUSPENSION

Scalelist may suspend access to the Services, in whole or in part, immediately and without notice, where:

• payment is overdue;
• it reasonably suspects breach of Sections 9, 10 or 11;
• it reasonably suspects fraudulent, unlawful or abusive use, or unauthorised access to an Account;
• your use presents a security or availability risk to the Platform or to other Users;
• a third-party provider has suspended or terminated Scalelist’s access to a service necessary to provide the Services;
• suspension is required by law or by a competent authority.

Scalelist will notify you of the suspension and its cause as soon as reasonably practicable, and will restore access once the cause has been resolved. Suspension does not entitle you to any refund or reduction, and fees continue to accrue.

17. TERM AND TERMINATION

These Terms take effect when you create an Account and continue until the Account is closed or the Subscription terminates, whichever is later.

You may terminate at any time by cancelling your Subscription and closing your Account.

Scalelist may terminate immediately on notice where you materially breach these Terms and, where the breach is capable of remedy, fail to remedy it within 14 days; where a suspension under Section 16 has not been resolved within 14 days; or where you become insolvent or cease to carry on business.

Scalelist may terminate for convenience by declining to renew a Subscription at the end of the period then in progress.

On termination: your right to access the Services ends immediately; all outstanding fees become payable; and remaining Credits expire. The treatment of User Data on termination is governed by Section 10 of the Data Processing Agreement.

Sections 8.1, 11, 13, 14, 19, 20 and 24 survive termination.

18. COMMERCIAL REFERENCE

Scalelist may identify you as a customer and use your name and logo on its website and in marketing materials, in each case in accordance with any brand guidelines you provide. You may withdraw this permission at any time by writing to hello@scalelist.com.

19. DISCLAIMERS

The Services and all Enriched Data are provided “as is” and “as available”. To the fullest extent permitted by law, Scalelist disclaims all warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, title and non-infringement.

Without limiting the foregoing, Scalelist gives no warranty as to the accuracy, completeness, currency or match rate of any Enriched Data. Contact information changes constantly and is obtained in part from third parties. You acknowledge that results may be incomplete, out of date or incorrect, and that no Credit refund or re-credit is due in respect of results you consider unsatisfactory.

Scalelist gives no warranty that use of the Services or Enriched Data will produce any particular commercial result.

20. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Scalelist shall not be liable for any indirect, consequential, incidental, special, exemplary or punitive damages; loss of profits, revenue, business, goodwill or reputation; loss or corruption of data; or the cost of substitute services, in each case whether or not foreseeable and whether or not Scalelist was advised of the possibility.

Scalelist’s total aggregate liability arising out of or in connection with this agreement shall not exceed the total amounts paid by you to Scalelist in the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be limited.

The limitations in this Section do not apply to your obligations under Section 20 (Indemnity), or to your breach of Sections 10, 11 or 14.

21. INDEMNITY

You shall indemnify, defend and hold harmless Scalelist and its officers, employees and agents from and against all claims, demands, proceedings, losses, damages, fines, penalties, costs and expenses (including reasonable legal fees) brought by any third party, regulator or supervisory authority arising out of or in connection with:

• your use of the Services or of any Enriched Data, including any outreach, marketing, calling or recruitment activity conducted on the basis of it;
• your breach of these Terms, of the Data Processing Agreement, or of applicable law, including data protection and electronic marketing law;
• User Data submitted by you, including any claim that its submission or use infringes the rights of a third party;
• any claim by a data subject relating to your processing of personal data obtained through the Services.

Scalelist shall notify you of any such claim, allow you to control its defence with counsel reasonably acceptable to Scalelist, and provide reasonable cooperation at your expense. You may not settle any claim in a way that admits fault on Scalelist’s behalf or imposes any obligation on Scalelist without its prior written consent.

22. FORCE MAJEURE

Neither party is liable for any failure or delay in performance caused by an event beyond its reasonable control, including natural disaster, war, terrorism, civil unrest, epidemic, industrial action, government action, failure of internet or telecommunications infrastructure, or failure of a third-party provider. Payment obligations are not excused by this Section.

23. ASSIGNMENT

You may not assign or transfer these Terms, in whole or in part, without Scalelist’s prior written consent. Scalelist may assign or transfer these Terms to an affiliate or in connection with a merger, acquisition or sale of assets.

24. CHANGES TO THESE TERMS

Scalelist may update these Terms to reflect changes to the Services, to applicable law, or to its business.

Where a change materially affects your rights or obligations, Scalelist will give at least 30 days’ notice by email or by prominent notice on the Platform. If you do not accept the change, you may terminate before it takes effect; continued use after that date constitutes acceptance.

Non-material changes take effect on publication.

25. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of Singapore.

The parties submit to the exclusive jurisdiction of the courts of Singapore, save that Scalelist may bring proceedings to protect its intellectual property or Confidential Information in any court of competent jurisdiction.

26. GENERAL

Severability. If any provision is held unlawful or unenforceable, it shall be severed and the remainder shall continue in full force.

Waiver. Failure to enforce any provision is not a waiver of it.

No partnership. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship.

Notices. Notices to Scalelist must be sent to hello@scalelist.com. Notices to you will be sent to the email address on your Account. You consent to receive notices, agreements and disclosures electronically.

Third parties. No person other than the parties has any right to enforce these Terms.

27. CONTACT

TGID Export Pte. Ltd.
trading as Scalelist
21 Collyer Quay, #02-01, Singapore 049320
UEN: 201903371H

General: hello@scalelist.com
Support: support@scalelist.com
Privacy: privacy@scalelist.com